What if I don’t have the answer?

HR has all the answers…right?

Well that certainly is the perception out there, and truthfully, most of the time we actually do need to have the answer – and the right one at that (argh the pressure!) 😰

👉Can I say this?
👉Can I do that?
👉What are they entitled to?
👉What are my obligations here?
👉What is the correct process?
👉How do I approach this situation?
👉HELP!

Advising on HR matters is important stuff, there is often little room for error or guesswork. So when you do not know the answer, what do you do? 🤔

Remember – being competent doesn’t mean you have all the answers, it also means you know where to find the answers 📚

Below is how you can respond when you really don’t know, while still appearing like the expert you are 🙌

What do you think? Got any of your own tips to share?

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